PRIVACY

1. INTRODUCTION

Think Pattern Pvt. Ltd (hereafter referred to as "TPPL" or "The Company") and/or its affiliates are committed to protect your and your family's personal information when you are using “www.payalkhandwala.com”. We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists TPPL to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This Privacy policy relates to our use of any personal information we collect from you on “www.payalkhandwala.com".

This Privacy policy tells you how we use your personal information collected through “www.payalkhandwala.com”. Please read this Privacy policy before using the website www.payalkhandwala.com or submitting any personal information. This policy will be updated subject to any changes in information collection, activities performed or any applicable regulations. You are encouraged to review the Privacy policy whenever you visit the “www.payalkhandwala.com” to make sure that you understand how any personal information you provide will be used.

Please note: The Privacy practices set forth in this Privacy policy are for “www.payalkhandwala.com” only. If you link to other web sites, please review those Privacy policies, which may be very different.

2. COLLECTION AND USE OF INFORMATION

2.1 COLLECTION OF YOUR INFORMATION

TPPL collects, processes, and retains information about you when you visit our “www.payalkhandwala.com”. You may choose to provide us with information, such as your, email address, company information, street address, telephone number, or other information, to access protected information on “www.payalkhandwala.com” or so we can follow up with you after your visit. Personal Information may include, but is not limited to:

i. Your name

ii. Email addresses

iii. Telephone numbers

iv. Country, City and State 

2.1.1 REGISTRATION

TPPL keeps track of your information to offer you the best possible experience. A data subject has to provide email address is the mandatory "Personal Information" during registration (sign-up). Post this registration, TPPL will be able to access your account every time you visit the Website as long as you are logged in as a user. The customer also have to provide other Personal Information (instance -phone number, email, billing and shipping addresses) before completing the first purchase. 

Once you register with TPPL and sign in to the services, TPPL can automatically receive and records information on our server logs from your browser including your IP address, cookie information and the page you requested. TPPL may use third party contractors and service providers to process your data and / or to contact you for the purposes you have chosen. Such contractors and service providers are contractually bound to protect your information in the same way as we do. TPPL uses information for the purposes for which you have provided specific consent. 

2.2 How we use your information

Any of the information we collect from you may be used in one of the following ways:

i. To make the experience better for prospective customers: Your information helps us to more effectively respond to your requests and queries to make the application www.payalkhandwala.com user friendly.

ii. To send periodic emails: Subject to your prior approval, we may use the information you share with us, to communicate with you through e-mails, text messages and calls, in order to provide our product or service related information and/or for promotional and marketing purposes.

iii. Select Content, Improve Quality and Facilitate Use of the other www.payalkhandwala.com channels: TPPL may use your Personal Information to help, create and personalize content on our Channels, facilitate your use of the Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, improve quality, track campaign and survey responsiveness and evaluate page response rates.)

iv. Obtain Third Party Services: We also share Personal Information and Other Information with third parties, affiliates/subsidiaries who provide services to TPPL website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When TPPL shares Personal Information with affiliates/subsidiaries, third party, service providers, we assure that they use your Personal Information and Other Information only for the purpose of providing services to us and subject to terms consistent with this policy.

3. FAIRNESS AND PURPOSE

TPPL will collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.

 

4. DISTRIBUTION OF INFORMATION

4.1 INFORMATION DISCLOSURE

TPPL does not share, sell, rent, or trade personal information collected through its “www.payalkhandwala.com” with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Policy. TPPL may share information with third party service providers contracted to provide services on our behalf for processing to provide your employment related services and benefits and other business purposes. These third party service providers may only use information we provide to them as requested and instructed by TPPL.

i. TPPL may disclose your Personal Information as we believe to be necessary or appropriate: 
a) under applicable law, including laws outside your country of residence; 
b) to comply with legal process; 
c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes; 
d) to enforce our terms and conditions; and
e) to allow us to pursue available remedies or limit the damages that we may sustain.

ii. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information which we have collected to the relevant third party.

iii.We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
a) permitted or required by law; or,
b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
c) Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

If TPPL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.

To improve your Web experience, and to offer you products in which you might be interested, we provide links to business alliance companies, TPPL dealers, and other third-party sites. When you click on these links, you will be transferred out of our Web site and connected to the Web site of the organization or company that you selected. Because TPPL does not control these sites (even if an affiliation exists between our Web sites and a third party site), you are encouraged to review their individual Privacy notices. If you visit a Web site that is linked to our sites, you should consult that site's Privacy policy before providing any Customer Identifiable Information. TPPL does not assume any responsibility or liability in elation with conduct of such third parties. 

We use the services of Shopify India (herein referred to as “Shopify”) for providing us the Cloud Services for our website www.payalkhandwala.shop. Please read the privacy policy of Shopify for further information https://www.shopify.com/legal/privacy.

4.2 CROSS-BORDER DATA TRANSFERS

When conducting business, working on Company projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the TPPL operation’s country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:

i. a data transfer agreement with the party who will access or obtain the personal information;

ii. notice to and/or approval from a country’s local data protection authority; or 

iii. notice to and/or consent from the individual whose data is to be transferred.

5. CONSENT AND CONTROL

5.1 Consent

Consent is often referred to as an individual’s choice to “opt-in” or “opt-out” of the Company’s use of personal information and is usually obtained by a “check box” or signature confirming the individual understands and agrees to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity. TPPL receives consent from individuals prior to:
i.collecting, using, or processing their personal information, including sensitive personal information, in certain ways or sharing the individual’s personal information with any third party;
ii.transferring the individual’s personal information outside of the individual’s country of residence 
iii.using or placing web cookies on an individual’s computer or other electronic devices.

5.2 Control of your information

You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through “www.payalkhandwala.com”, or object to the use or processing of such Personal Information by us. If you have concerns regarding access to or the correction of your Personal Information, please contact us at Privacy contact information mentioned within Section 11 “Privacy Contact Information” of this policy.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.

While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.

6. DATA STORAGE

TPPL may transfer your information from “www.payalkhandwala.com” to other databases and store it on TPPL or other supplier systems. TPPL ensures appropriate security controls while storing data on its or its suppliers systems.

 

7. COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, business partners, affiliates/subsidiaries, clients, vendors and other third party providers (who have agreed to keep information secure and confidential) have access to this information.

TPPL ensures that our supplier employs industry standard security measures to ensure the security of information through legally binding terms and conditions. However, users of our “www.payalkhandwala.com” are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any Workday websites. Access to and use of password protected and/or secure area of “www.payalkhandwala.com” is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

 

Use of cookies

As is the case with many sites, when you visit our site and complete a registration form, we will place a "cookie" on your computer, which helps us identify you more quickly when you return. We will not use "cookies" or other devices to follow your click stream on the Internet generally, but will use them, and other devices, to determine which pages or information you find most useful or interesting at our own Web sites.

Most browsers permit you to refuse to accept a "cookie" offered by a Web site. You will not be denied access to any part of the website on account of your refusal to accept a "cookie," but your transactions through this Web site may be delayed due to the time it takes you to re-enter basic information necessary to complete a transaction.

Should you choose to unsubscribe or to be forgotten, the cookies will be disabled. For more information about our cookie policy please see the disclaimer on our homepage: www.payalkhandwala.com

 

8. RETENTION AND DISPOSAL

TPPL Personal information shall be retained only as long as necessary for the fulfillment of the stated purposes, and should be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services. If you wish that we no longer use your information to provide you services, contact us via the information provided in section 11 of this Privacy policy. We will respond to your request to within 30 days of receipt of the request. However, we may l retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

9. YOUR CONSENT

Your consent to personal data collection and processing may be revoked by notifying us via our contact page. For users below the age of 18, the consent should be provided by the holder of parental responsibility of the child.

Please note, in case you choose to not provide us with the consent or withdraw the consent at any given point of time, we shall not be able to provision the services as detailed in section 2.2 of this policy.

10. PRIVACY OF CONTACT INFORMATION

If you have any questions regarding our Privacy Statement or if you need to update, change or remove information, you can do so by contacting us at + 91 22 2283 0326 or by regular e-mail addressed to: info@payalkhandwala.com

 

11. CHANGES TO THE PRIVACY POLICY

From time to time we may update this Privacy Policy without any prior notice. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms & Conditions so we encourage you to visit this page periodically to review any changes.

TERMS + CONDITIONS

Thank you for your patronage and for visiting payalkhandwala.com (“Website”).

PAYAL KHANDWALA and/or its affiliates provide website features and other products and services to you when you visit or shop at payalkhandwala.com, use PAYAL KHANDWALA products or services, or use software provided by PAYAL KHANDWALA in connection with any of the foregoing. PAYAL KHANDWALA provides the Services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and PAYAL KHANDWALA (“Company” or “us” or “We” or “payalkhandwala.com”). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures . Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.

 

INTRODUCTION

The domain name payalkhandwala.com is registered in the name of Think Pattern Pvt. Ltd. which is a registered company under the Companies Act 2013. Its registered office is at 7/24, First Floor, Grants Building, Arthur Bunder Road, Colaba, Mumbai – 400 005, India. PAYAL KHANDWALA is in the business of selling retail products such as apparel and other related goods and has a retail store located in Mumbai as well as stockists across the country.

RIGHT TO CHANGE

PAYAL KHANDWALA reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

PRIVACY

We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We process your personal data as per our privacy policy. Click on the link to learn more about our Privacy policies: https://www.payalkhandwala.com/pages/privacy/ 

ELECTRONIC COMMUNICATIONS

When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, PAYAL KHANDWALA owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to PAYAL KHANDWALA without obtaining authorization from it.

User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. PAYAL KHANDWALA does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of Copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted PAYAL KHANDWALA the royalty-free, perpetual, irrevocable, non- exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any Form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, and store or reproduce the material for that end user’s personal use. User hereby grants PAYAL KHANDWALA, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of PAYAL KHANDWALA, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

TRADEMARKS

The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music , sound, and the entire contents of PAYAL KHANDWALA protected by copyright as a collective work under the applicable copyright laws. PAYAL KHANDWALA owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of PAYAL KHANDWALA and the copyright owner is permitted.

If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with PAYAL KHANDWALA shall not be deemed to be in the public domain but rather the exclusive property of PAYAL KHANDWALA, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of PAYAL KHANDWALA, unless otherwise stated.

INTELLECTUAL PROPERTY RIGHTS COMPLAINTS

PAYAL KHANDWALA respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to the ‘Client Services Team’ by way of an email as provided herein below.

USER RESPONSIBILITY AND REGISTRATION OBLIGATIONS

If you use the Website as Registered User, you agree that you are competent to contract within the meaning of the Indian Contract Act, 1872. PAYAL KHANDWALA reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to its notice or if it is discovered that you are under the age of 18 years. You are solely responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter-alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, PAYAL KHANDWALA has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website.

As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-Out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. The offers made in any promotional messages sent via emails /SMS/MMS shall be subject to change at the sole discretion of PAYAL KHANDWALA and PAYAL KHANDWALA owes no responsibility to provide you any information regarding such change.

You undertake not to host, display, upload, modify, publish, transmit, update or share any information that is contained on the website that: belongs to another person and to which you does not have any right to; is grossly harmful, harassing, blasphemous; defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way; infringes any patent, trademark , copyright or other proprietary rights; violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonate another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.

That in case it is found that you are in violation of these express conditions, you shall be solely responsible and shall face all legal consequences of the same by yourself and that PAYAL KHANDWALA shall in no manner be held responsible for the same.

BILLING

The price of our merchandise as mentioned on payalkhandwala.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable customs, duties and taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. PAYAL KHANDWALA reserves the right but is not obligated  to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery Charges which may include postal charges / shipment charges etc. That may be applicable for your country.

ORDER CANCELLATION BY PAYALKHANDWALA

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. PAYAL KHANDWALA reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by PAYAL KHANDWALA.

SHIPPING & PROCESSING FEE

Our shipping and processing charges are intended to compensate PAYAL KHANDWALA for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping & Payment Policy: https://www.payalkhandwala.com/pages/faq

PAYMENT

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

All payments made against the purchases /services on payalkhandwala.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by PAYAL KHANDWALA. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.

PAYAL KHANDWALA may employ PayUMoney, PayPal, Local Banks and such other third party facilities, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by PAYAL KHANDWALA which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

GIFT CARDS

1. Gift Card can be redeemed online at www.payalkhandwala.shop or at our stores
   2. Gift Cards cannot be used to purchase other Gift Cards
   3. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking.
   4. Gift Cards will expire after 6 months from the date of issue and any corresponding unused balance shall be forfeited thereafter
   5. Gift Cards cannot be redeemed for Cash or Credit
   6. You are solely responsible for the safety and security of the Gift Cards
   7. Gift Card number is confidential. In the event of any misuse of Gift Card due to loss of any such confidential details due to the fault of the purchaser, Payalkhandwala shall not be responsible for the same and no refund can be issued
   8. Validity of Gift Cards cannot be extended, new Gift Cards cannot be provided against the expired/unused Gift Cards
   9. Gift Cards are a Prepaid Instrument subjected to regulations by Reserve Bank of India. Payalkhandwala will be legally required to share the details of the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities. 10.Gift Cards and transaction undertaken using the Gift Card. The issuer is also required to share the Know Your Customer (KYC) details of the purchaser/ redeemer of the Gift Cards with RBI or such statutory authorities, as per statutory guidelines issued from time to time. Payalkhandwala may contact the purchaser of the Gift Card in this regard 11. There is no fee or other charges associated with Gift Card purchase.                                                                                                                                      

DELIVERY

PAYAL KHANDWALA endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if PAYAL KHANDWALA fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, PAYAL KHANDWALA may at its discretion charge you for additional shipping cost.

LOSS IN TRANSIT

PAYAL KHANDWALA shall make all endeavours to deliver defect free products to the purchasers. PAYAL KHANDWALA does not take title to any returned items purchased by the user unless the item is received by PAYAL KHANDWALA. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to PAYAL KHANDWALA within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

PAYAL KHANDWALA holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy: https://www.payalkhandwala.com/pages/faq

REFUNDS & RETURNS

PAYAL KHANDWALA shall make all endeavors to deliver defect free products to the purchasers. PAYAL KHANDWALA does not take title to any returned items purchased by the user unless the item is received by PAYAL KHANDWALA. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to PAYAL KHANDWALA within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

PAYAL KHANDWALA holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy: https://www.payalkhandwala.com/pages/faq

PRODUCT DESCRIPTIONS

Products displayed on PAYAL KHANDWALA attempts to be as accurate as possible. However, PAYAL KHANDWALA does not warrant that product descriptions, representations or other content is accurate, complete, reliable, current, or error-free. If a product offered by PAYAL KHANDWALA is not as described, your sole remedy is to contact PAYAL KHANDWALA within 48 hours of receipt and PAYAL KHANDWALA riser vest the right to provide a solution as per its discretion. PAYAL KHANDWALA is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

PRODUCT COMPLIANCE

Products displayed/ sold on the PAYAL KHANDWALA website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

PRODUCT PRICING DISCLAIMER

The Prices displayed on our website may differ from prices that are available in stores. Further the prices displayed in our catalogues are quotes which may vary from country to country for the same product due to currency conversions or other legal factors. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.

INACCURACY DISCLAIMER

From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. PAYAL KHANDWALA reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

WARRANTIES & LIABILITY

All information, content, materials, products (including software) and other services included on or otherwise made available to you by PAYAL KHANDWALA are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. PAYAL KHANDWALA makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through PAYAL KHANDWALA, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

PAYAL KHANDWALA does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

We will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that PAYAL KHANDWALA shall not be liable for any damages of any kind related to your use of this Website.

Though PAYAL KHANDWALA shall make all endeavour to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.

All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. PAYAL KHANDWALA shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.

PAYAL KHANDWALA will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

INDEMNITY

You agree to defend and indemnify PAYAL KHANDWALA (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third party claims, suits, damages, claims and losses, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.

BREACH

In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your account, and/or refuse to provide you with access to this Website.

If you have any questions regarding this, you can contact our Client Services Team at: connect@payalkhandwala.com

SEVERABILITY

We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

WAIVER

The failure by PAYAL KHANDWALA to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by PAYAL KHANDWALA of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

FORCE MAJEURE

Failure on the part of PAYAL KHANDWALA to perform any of its obligations and the non-furnishing of the Service, shall not entitle you to raise any claim against PAYAL KHANDWALA or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of PAYAL KHANDWALA that directly or indirectly hinders or prevents PAYAL KHANDWALA from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

DISPUTE RESOLUTION

This agreement shall be construed and the legal relations between YOU and PAYAL KHANDWALA hereto shall be determined and governed according to the laws of India. If any dispute arises between you and PAYAL KHANDWALA regarding your use of the Website or Your dealing with PAYAL KHANDWALA in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of Mumbai.

Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

GRIEVANCE

Any grievances you have by way of use of the website can be addressed to the Client Services Team at: connect@payalkhandwala.com

The ‘Client Services Team’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

GOVERNING LAW

These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.